This Refund Policy explains when and how you may receive a refund for purchases made on CAD Translator (cadtranslator.com). Please read it together with our Terms of Service.
Our service provides immediate, automated translation of digital files (DWG drawings). Once you submit a file for translation and the service consumes Credits or completes the translation, that digital service has been delivered. Because translated files can be downloaded and copied, downloading a result constitutes delivery of the service.
Paid features use Credits. Credits are purchased in packages and are consumed as you use the translation service. Credit packages and prices are shown on the pricing and account pages before you purchase.
Refunds depend on the situation:
If you purchased Credits and have not used them, you may request a full refund within 14 days of the purchase date.
If the service fails to produce a usable, downloadable result due to a fault on our side — for example, a file that cannot be processed, a translation engine error, or an output that is unusable — we will refund the affected Credits or replace them, regardless of when the problem occurred.
Translation is performed by AI and may contain errors or inconsistencies. If you are not satisfied with the quality of a translation, contact us first. We will, at no extra charge, re-run the translation or switch to a different translation engine to correct it. If the problem persists and you can demonstrate a material error caused by our service, we will refund or credit the affected amount at our reasonable discretion.
For your first purchase, if you are not satisfied and have not downloaded any translated result, you may request a refund within 3 days of the purchase.
The following are generally non-refundable:
Refunds are issued to the original payment method through our Payment Provider (such as Paddle or PayPal). Processing times depend on the Payment Provider and your bank, and may take several business days.
If you have a concern about a charge, please contact us first at [email protected] so we can resolve it. Filing a chargeback or payment dispute without contacting us may delay resolution and, in some cases, result in account suspension.
To request a refund, email [email protected] with your account email, the purchase date, the amount, and the reason for the request. We will review and respond within a reasonable time.
We may update this Refund Policy from time to time. The updated version will be posted on this page.
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