Privacy Policy

This Privacy Policy explains how Shenzhen Jiachen Architectural Design Co., Ltd. ("we", "us", or "our") collects, uses, and protects personal information when you use CAD Translator (cadtranslator.com).

We respect your privacy, and we treat the drawings and documents you upload as confidential.

1. Data Controller

The data controller is Shenzhen Jiachen Architectural Design Co., Ltd., with a registered address at Unit 25A, Block 3, Hongji Xindu, No.1309 Guanguang Road, Xin Community, Guanlan Sub-district, Longhua District, Shenzhen City. Contact: [email protected].

2. Information We Collect

• Account information: email address (and, if provided, name and phone number) when you register.
• Files you upload: DWG drawing files that you submit for translation.
• Usage data: technical information such as IP address, browser type, device information, and pages visited, collected via server logs and analytics tools.
• Payment information: processed by our Payment Providers (such as Paddle and PayPal). We do not receive or store your full credit card or payment account details.
• Cookies and similar technologies: used for authentication, security, and to improve the service.

3. How We Use Information

• To provide and operate the translation service;
• To manage your account and provide customer support;
• To process payments and prevent fraud (via Payment Providers);
• To maintain security and comply with legal obligations;
• To analyze and improve the service (in aggregate, where possible).

4. Drawing Files: Confidentiality and Retention

Your uploaded CAD drawings are processed transiently for the purpose of translation. We do not store or retain your uploaded files after the translation is completed, and we do not use your drawings or their content to train our models.

Translated output is returned to you for download. We encourage you to download and back up your files promptly.

5. Sharing and Processors

We do not sell your personal information. We may share information with trusted service providers who help us operate the service, including:

• Cloud hosting and CDN providers;
• Payment Providers (Paddle, PayPal, and similar);
• Analytics and security tools.

These providers process data only to the extent necessary to perform their functions and are subject to confidentiality and security obligations.

We may also disclose information where required by law or to protect our rights and the safety of others.

6. International Transfers

The service is hosted on servers that may be located outside your country. By using the service, you consent to the transfer of your information to servers and providers located in other jurisdictions, under appropriate safeguards.

7. Data Retention and Deletion

We retain account information for as long as your account is active and as needed to provide the service and comply with legal obligations. Uploaded drawing files are not retained after processing.

You may request deletion of your account and personal data by contacting us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

8. Your Rights

Depending on your jurisdiction (for example, if you are in the European Economic Area or the United Kingdom under the GDPR, or in California under the CCPA), you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use cookies and similar technologies for essential functions (such as keeping you logged in) and for analytics. You can control cookies through your browser settings; however, disabling essential cookies may affect the functionality of the service.

10. Security

We use encryption (including TLS for data in transit) and other measures consistent with industry practice to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us

For privacy-related questions or requests, contact us at [email protected].